Delete your Connecte account

Request deletion without the app

Email info@aproximite.ca from the address you use to sign in to Connecte. Ask to delete your Connecte account and associated personal information. If you no longer have access to that address, explain this so we can help verify ownership. Do not send a password, sign-in code or identity document with your request.

Email a deletion request — info@aproximite.ca

Zach Nugent, responsible for privacy requests at Founded Labs Inc., will verify ownership and complete your email request within 7 days after verification. We will confirm completion and explain any information that must remain and why.

Delete in Connecte

Open Account → your profile → Privacy & account → Delete my account. Enter the code sent to your email and confirm deletion. Once successful, account deletion takes effect immediately and you return to sign-in. Uninstalling Connecte alone does not delete your account.

What is deleted

Deletion removes your sign-in account, profile, company memberships, notification preferences, registered notification devices and queued notifications, and invitations linked to your account. You lose access to all your businesses in Connecte. Using Connecte again requires a new invitation.

What remains

Deleting your individual account does not delete a business or its shared customer requests, photos, job notes and history. These records remain available to the people still handling that work. Support messages already sent to Discord and communication-provider records are not automatically removed by in-app account deletion. Contact us to request removal of personal information in those records; we will review what can be removed and explain any retention.

If you are the last administrator

New automatic offers to the business pause for review. Existing requests remain available to the remaining members. Deleting your account does not cancel work already arranged with a customer.